Refund Policy

Last updated: July 22, 2026

This policy explains subscription cancellations, refund requests, and automatic credit restoration when Translate Image AI cannot complete a job. It does not limit any non-waivable consumer rights that apply where you live.

Subscription cancellation

You can cancel an active subscription through the billing portal. Cancellation normally takes effect at the end of the current paid billing period. Access to paid entitlements remains available until that date unless the subscription is refunded, reversed, or suspended for misuse.

Eligible refund requests

We will review requests involving duplicate charges, an accidental renewal reported promptly, or a material service failure that prevented use of the paid service. Contact support with the account email, charge date, and relevant invoice or payment reference. Please do not send full card details.

Processing failures

Translation credits are reserved before processing and captured only after the corresponding variant succeeds. A no-text result, permanent provider failure, or cancelled item releases its reservation automatically. Released credits return to their original grant and retain that grant's expiry date. Export resolution does not consume credits.

Subscription credits

We do not sell separate credit packs. Subscription credits are generally non-refundable after they have been consumed, unless they were captured because of a verified service error or a refund is required by applicable law.

Abuse, chargebacks, and reversals

We may deny discretionary refunds for completed work, abusive usage, policy violations, or attempts to obtain the same refund through multiple channels. Refunds and chargebacks may revoke unused credits associated with the payment. If some credits were already consumed, we record an auditable adjustment rather than silently creating a negative balance.

Processing time

Approved refunds are sent to the original payment method. Banks and payment providers control the time needed for the refund to appear.

Contact

To request a review, use the support channel shown in the application and include enough information to locate the transaction. We will respond as soon as reasonably possible.