Contact Transpic Support

How to reach us

Email support@transpic.ai for product support, billing questions, privacy requests, or feedback. We aim to reply as soon as possible during business days.

Translation or export problems

To help us investigate quickly, include:

• The email address used for your Transpic account.
• The translation job ID shown in the result or history page.
• The source file type, selected language, translation mode, and model.
• A screenshot of the issue and a short description of the expected result.

Do not send passwords, API keys, complete payment card numbers, or other secrets.

Subscription and billing

For subscription, cancellation, or refund questions, include the account email and the Stripe payment or invoice reference when available. Payment card information is handled by Stripe; Transpic does not need your full card number to investigate a billing issue.

Privacy requests

For data access or deletion requests, email us from the address linked to your account so we can verify ownership. See our Privacy Policy for more information.

By contacting support, you agree that we may use the information in your message to investigate and respond to your request.